Business Continuity & Disaster Recovery Plan
Executive Summary
This Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) ensures SkyMirror can maintain critical business operations and recover from disruptions. This document follows ISO 22301 standards and is essential for enterprise customers and investor due diligence.
Plan Owner: COO (Dr. Loveday)
Technical Owner: CTO (Eric)
Last Updated: December 2024
Next Review: June 2025
1. Business Impact Analysis
Critical Business Functions
| Function | RTO | RPO | Impact if Down | Priority |
|---|---|---|---|---|
| CheckMet Platform | 4 hours | 1 hour | Customer operations disrupted | P1 |
| Traquiva Platform | 4 hours | 1 hour | Learning disrupted | P1 |
| Customer Support | 2 hours | N/A | Customer satisfaction | P1 |
| Payment Processing | 4 hours | 0 | Revenue impact | P1 |
| Email/Communication | 4 hours | 1 hour | Operations impacted | P2 |
| Development Environment | 24 hours | 4 hours | Productivity loss | P2 |
| Corporate Website | 8 hours | 24 hours | Brand impact | P3 |
| Internal Tools | 24 hours | 4 hours | Productivity loss | P3 |
RTO = Recovery Time Objective (max downtime)
RPO = Recovery Point Objective (max data loss)
Financial Impact Assessment
| Downtime Duration | Estimated Impact |
|---|---|
| 1 hour | €500 - €2,000 |
| 4 hours | €2,000 - €10,000 |
| 24 hours | €10,000 - €50,000 |
| 1 week | €50,000 - €200,000 |
2. Risk Assessment
Threat Categories
| Category | Threats | Likelihood | Impact |
|---|---|---|---|
| Natural Disasters | Flood, fire, earthquake | Low | High |
| Cyber Attacks | Ransomware, DDoS, data breach | Medium | Critical |
| Infrastructure | Cloud outage, network failure | Medium | High |
| Human | Key person unavailable, error | Medium | Medium |
| Vendor | Third-party service failure | Medium | High |
| Pandemic | Health crisis, lockdowns | Low | High |
Risk Mitigation Matrix
| Risk | Mitigation | Owner |
|---|---|---|
| Cloud provider outage | Multi-region deployment | CTO |
| Ransomware attack | Offline backups, security training | CTO |
| Key person unavailable | Cross-training, documentation | COO |
| Data center failure | Geographic redundancy | CTO |
| Vendor failure | Multiple vendors, SLA monitoring | COO |
3. Disaster Recovery Plan
Infrastructure Architecture
Primary Region: AWS EU (Frankfurt)
├── Production Environment
│ ├── Application Servers (Auto-scaling)
│ ├── Database (RDS Multi-AZ)
│ ├── Cache (ElastiCache)
│ └── Storage (S3 with versioning)
│
Secondary Region: AWS EU (Ireland)
├── Standby Environment
│ ├── Database Replica (Read Replica)
│ ├── S3 Cross-Region Replication
│ └── AMI Copies
│
Backup Location: AWS EU (Paris)
├── Daily Database Snapshots
├── Weekly Full Backups
└── Monthly Archive
Backup Strategy
| Data Type | Frequency | Retention | Location | Encryption |
|---|---|---|---|---|
| Database | Continuous | 30 days | Multi-region | AES-256 |
| File Storage | Real-time | 90 days | Cross-region | AES-256 |
| Configuration | Daily | 90 days | Git + S3 | AES-256 |
| Logs | Real-time | 30 days | CloudWatch | AES-256 |
| Full System | Weekly | 1 year | Offline + Cloud | AES-256 |
Recovery Procedures
Scenario 1: Application Server Failure
| Step | Action | Owner | Time |
|---|---|---|---|
| 1 | Auto-scaling triggers new instance | Automated | 2 min |
| 2 | Health check confirms recovery | Automated | 3 min |
| 3 | Alert team if manual intervention needed | On-call | 5 min |
| Total RTO | 5-10 min |
Scenario 2: Database Failure
| Step | Action | Owner | Time |
|---|---|---|---|
| 1 | Automatic failover to standby | Automated | 2 min |
| 2 | DNS update propagates | Automated | 5 min |
| 3 | Verify data integrity | DBA | 15 min |
| 4 | Notify stakeholders | On-call | 5 min |
| Total RTO | 30 min |
Scenario 3: Complete Region Failure
| Step | Action | Owner | Time |
|---|---|---|---|
| 1 | Declare disaster, activate DR | CTO | 15 min |
| 2 | Promote read replica to primary | DBA | 30 min |
| 3 | Deploy application to DR region | DevOps | 60 min |
| 4 | Update DNS to DR region | DevOps | 15 min |
| 5 | Verify all services operational | Team | 60 min |
| 6 | Notify customers | Support | 30 min |
| Total RTO | 4 hours |
Scenario 4: Ransomware Attack
| Step | Action | Owner | Time |
|---|---|---|---|
| 1 | Isolate affected systems | Security | Immediate |
| 2 | Assess scope of infection | Security | 2 hours |
| 3 | Activate clean backup environment | DevOps | 4 hours |
| 4 | Restore from offline backups | DBA | 8 hours |
| 5 | Forensic investigation | Security | Ongoing |
| 6 | Notify authorities if required | Legal | 24 hours |
| Total RTO | 24 hours |
4. Business Continuity Plan
Emergency Response Team
| Role | Primary | Backup | Contact |
|---|---|---|---|
| Incident Commander | Lukman Ibrahim (CEO) | Dr. Loveday (COO) | [Phone] |
| Technical Lead | Eric (CTO) | [Tech Lead] | [Phone] |
| Communications Lead | Jerone Lebadie (CMO) | [PR Contact] | [Phone] |
| Customer Lead | Dr. Loveday (COO) | [CS Manager] | [Phone] |
| Finance Lead | Abdulwahab A (CFO) | [Finance Manager] | [Phone] |
Communication Plan
Internal Communication
| Audience | Channel | Frequency | Owner |
|---|---|---|---|
| Executive Team | Phone/WhatsApp | Immediate | CEO |
| All Employees | Slack/Email | Every 2 hours | COO |
| On-call Team | PagerDuty | Real-time | CTO |
External Communication
| Audience | Channel | Timing | Owner |
|---|---|---|---|
| Affected Customers | Email + Status Page | Within 1 hour | COO |
| All Customers | Within 4 hours | CMO | |
| Partners | Email/Phone | Within 4 hours | CEO |
| Media (if needed) | Press release | As needed | CMO |
| Regulators (if needed) | Formal notice | Per requirements | CFO |
Status Page
URL: status.skymirror.eu
| Status | Meaning |
|---|---|
| 🟢 Operational | All systems normal |
| 🟡 Degraded | Partial functionality |
| 🔴 Outage | Service unavailable |
| 🔵 Maintenance | Planned downtime |
Remote Work Continuity
| Function | Remote Capability | Tools Required |
|---|---|---|
| Development | Full | Laptop, VPN, Git |
| Customer Support | Full | Laptop, VoIP, CRM |
| Sales | Full | Laptop, CRM, Video |
| Finance | Full | Laptop, Accounting software |
| Management | Full | Laptop, Video conferencing |
5. Key Person Dependencies
Critical Roles
| Role | Person | Backup | Documentation |
|---|---|---|---|
| CEO | Lukman Ibrahim | COO (interim) | Strategy docs |
| CTO | Eric | Tech Lead | Architecture docs |
| COO | Dr. Loveday | CEO (interim) | Operations playbook |
| CFO | Abdulwahab A | External accountant | Finance playbook |
| CMO | Jerone Lebadie | CEO (interim) | Marketing playbook |
| CheckMet Lead | Abdulwahab A | CTO | Product roadmap |
| Traquiva Lead | Lukman Ibrahim | CTO | Product roadmap |
| Academy Lead | Huzaifa | COO | Academy playbook |
Knowledge Transfer Requirements
- All critical processes documented in playbooks
- Cross-training for key functions
- Password/access management via 1Password
- Regular documentation reviews
6. Vendor Dependencies
Critical Vendors
| Vendor | Service | Criticality | Backup Option |
|---|---|---|---|
| AWS | Cloud infrastructure | Critical | Azure/GCP |
| Stripe | Payment processing | Critical | Adyen |
| HubSpot | CRM | High | Salesforce |
| Intercom | Customer support | High | Zendesk |
| GitHub | Code repository | High | GitLab |
| Slack | Communication | Medium | Microsoft Teams |
| Google Workspace | Email/Docs | High | Microsoft 365 |
Vendor SLA Monitoring
| Vendor | SLA | Monitoring | Escalation |
|---|---|---|---|
| AWS | 99.99% | CloudWatch | TAM |
| Stripe | 99.99% | Status page | Support |
| HubSpot | 99.9% | Status page | CSM |
7. Testing & Maintenance
Test Schedule
| Test Type | Frequency | Scope | Owner |
|---|---|---|---|
| Backup Verification | Weekly | Data integrity | DevOps |
| Failover Test | Quarterly | Database failover | DBA |
| DR Drill | Semi-annually | Full DR activation | CTO |
| Tabletop Exercise | Annually | Full BCP scenario | COO |
Test Documentation
Each test must document:
- Date and participants
- Scenario tested
- Results and findings
- Issues identified
- Remediation actions
- Sign-off
Plan Maintenance
| Activity | Frequency | Owner |
|---|---|---|
| Contact list update | Monthly | COO |
| Procedure review | Quarterly | CTO |
| Full plan review | Annually | CEO |
| Post-incident review | After each incident | CTO |
8. Incident Classification
Severity Levels
| Level | Definition | Response Time | Escalation |
|---|---|---|---|
| SEV1 | Complete service outage | 15 min | CEO + CTO |
| SEV2 | Major feature unavailable | 30 min | CTO |
| SEV3 | Minor feature degraded | 2 hours | Tech Lead |
| SEV4 | Cosmetic/low impact | 24 hours | On-call |
Incident Response Process
Detection → Triage → Response → Resolution → Post-Mortem
- Detection: Monitoring alert or user report
- Triage: Classify severity, assign owner
- Response: Execute recovery procedures
- Resolution: Confirm service restored
- Post-Mortem: Document and improve
9. Compliance & Reporting
Regulatory Requirements
| Regulation | Requirement | Status |
|---|---|---|
| GDPR | 72-hour breach notification | Compliant |
| ISO 27001 | BCP documentation | In progress |
| SOC 2 | Availability controls | Planned |
Reporting Requirements
| Report | Audience | Frequency |
|---|---|---|
| Incident Report | Management | Per incident |
| DR Test Results | Board | Quarterly |
| BCP Status | Auditors | Annually |
10. Appendices
A. Emergency Contact List
Maintained separately in secure location
B. Recovery Runbooks
Detailed technical procedures in internal wiki
C. Insurance Information
| Coverage | Provider | Policy # | Contact |
|---|---|---|---|
| Cyber Insurance | [Provider] | [Number] | [Contact] |
| Business Interruption | [Provider] | [Number] | [Contact] |
| D&O | [Provider] | [Number] | [Contact] |
D. Document Control
| Version | Date | Author | Changes |
|---|---|---|---|
| 1.0 | Dec 2024 | CTO | Initial version |
Document Version: 1.0
Classification: Internal
Last Updated: December 2024
Owner: COO (Dr. Loveday)
Review Cycle: Semi-annually